Software Quality Assurance

Manual QA Testing Salt Lake City, Utah, United States

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Summary

With nearly 20 years of experience, I am a Software QA Engineer 3 specializing in manual testing, complex data validation, and SQL-based analysis. At MasterControl, I led cross-functional test planning that reduced defect rates by 30% and managed end-to-end testing cycles, including UAT and regression. I excel at translating requirements into comprehensive test cases and providing detailed bug reports to accelerate resolutions. My leadership includes mentoring offshore teams and driving product reliability in Agile environments.

Expectations

I am looking for a stable environment where I can focus on the users experience and ensure their information is accurate through deep data validation. My goal is to work for a company that values long-term employee loyalty and provides a stable home for my skills, similar to the 12 years of dedication I gave to my previous employer. In return, I offer nearly 20 years of experience in driving product reliability and customer satisfaction, ensuring that the software we deliver is something the user can truly trust. I aim to increase user satisfaction by collaborating with designers to improve software interfaces, ensuring the system is intuitive and easy to navigate. I focus on the "quality of experience" by evaluating path analysis to make core tasks simple, maintaining consistency across the application, and ensuring error messages provide clear next steps for the user. I expect a collaborative culture where my background in leading test planning and mentoring teams can help the company grow while I continue to contribute to its long-term success.