Software engineer

Back-End / Server Programming Noida, Uttar Pradesh, India

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Summary

Migrated from a database-based authentication method to Auth0, realizing a more robust and secure authentication solution.
Optimized the booking API, reducing conflict checks from 3 seconds to 1.2 seconds, achieving a overall speed improvement of over 50%.
Revamped the dashboard system to offer comprehensive insights into upcoming lessons, cancellations, and pending client requests. Expanded the number of key performance indicators (KPIs) on the dashboard, significantly enhancing its performance by 20%, especially when handling substantial amounts of data.
In another project ,Implemented an automated ticket assignment feature that optimized both the speed and accuracy of backend personnel assignment at creation time.
Led a complex initiative to implement an automated ticket reassignment module, intelligently rerouting tickets based on due dates and changes in internal status. This strategic enhancement contributed to a significant 28% increase in resolved tickets within a quarter.