Software Engineer

Back-End / Server Programming Bellevue, Washington, United States

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Summary

I'm a full-stack software engineer with 4+ years of experience in the industry.
Lead the design and implementation of a Spring-based web application to support the device refund campaign in multiple marketplaces.
Designed a user authentication feature to block unqualified users and developed a checking system to identify the eligibility of refund requests.
Developed a distribution system to assign refund requests to skilled customer service assistants based on availability.
Implemented comprehensive metrics that collected user activities and helped PM track the process of the refund campaign.
Successfully handled more than 50K refund requests for the first 2 months after launch at the first marketplace, and the processed refund amount was ~$460K. Significantly reduced the load of manual refund reviews and rejected ~5K unqualified requests automatically