Software Development Manager candidate in Melbourne, Victoria, Australia

Summary

Dear Hiring Manager/Recruitment Manager,

RE: Team Lead - Engineering (Direct Growth)

With over 14 years at SAPgrowing from a Developer to a Software Development ManagerIve consistently delivered high-quality, scalable analytics solutions like SAP Analytics Cloud, SAP Business Intelligence Platform, SAP BuisnessObjects Mobile etc across mobile, on-premise, cloud (AWS, Azure, GCP, sovereign landscapes) platforms. My career is built on a foundation of technical excellence, strategic thinking, and a deep passion for building impactful products and high-performing teams.

During my previous work on SAP Analytics Cloud, a SaaS-based enterprise analytics platform, I was responsible for developing and exposing RESTful APIs for a cloud-native microservice. This involved considering features such as authentication, authorization, vault-based secret storage, rate limiting, and caching, ensuring the APIs were secure, scalable, and performant. These APIs were successfully integrated into leading SAP applications including SuccessFactors, S/4HANA, and IBP, supporting both embedded and enterprise use cases.

In addition, I proactively enhanced backend performance by applying SQL query optimizationsincluding the use of indexing, LIMIT/OFFSET pagination, and targeted WHERE clauses. These improvements were driven by regular performance monitoring and profiling, significantly improving query execution times and overall application responsiveness.

Over the past two years, Ive led a cross-functional Agile Scrum team of developers and QA engineers, owning the full project SDLC of cloud-based microservices from requirement gathering with Product Managers, architectural decisions, delivery scoping, collaborating with cross-engineering teams on dependencies, effort estimation, deployment, post-release support and KPI monitoring like availability, performance etc.

Facilitated all core Scrum ceremonies (daily standups, sprint planning, reviews and retrospection), leveraged tools such as JIRA for incident tracking and Dynatrace for performance monitoring, while ensuring security and user experience remain at the forefront. Ive also managed on-call rotations, participated in bridge calls, and provided rapid response during critical incidents. To ensure alignment, I conduct mid-sprint syncs and review meetings, enabling quick resolution of issues and reinforcing quality and consistency in delivery.

As a hands-on leader, I stay deeply involved through design and code reviews, technical mentoring, and patent contributions. I champion a team-as-first-customer mindsetencouraging early product testing, identifying friction points, and brainstorming improvements. This often sparks innovation, with several ideas evolving into patentable solutions. Innovation requires both time and focusso I prioritize automation of repetitive tasks. Ive streamlined development workflows by establishing CI/CD pipelines for automated testing and deployment, creating GitHub Actions to simplify code check-in processes, and scripting tools to pre-diagnose production deployment issues.

In my role in product development, Ive consistently worked at the intersection of technical troubleshooting and customer engagement. I take full ownership of both internal and customer-reported issues from initial understanding and accurate reproduction to in-depth debugging and root cause analysis coordinating with development and support teams, using tools such as Kibana, Grafana, Dynatrace and application logs. I pride myself on resolving complex technical challenges while delivering clear, timely updates to customers and stakeholders.

Even after resolution, I conduct post-incident reviews using structured problem-solving techniques like
Fishbone Analysis and the 5 Whys to identify underlying causes and ensure mitigation plans are in place. My process always includes thorough documentation to ensure long-term traceability, support continuous improvement, and promote knowledge sharing across teams ultimately contributing to greater product stability and customer satisfaction.

Having worked across mobile and web platforms including both on-premise and cloud-based environments I bring experience in both frontend and backend systems. This full-stack awareness allows me to troubleshoot issues holistically.

I bring a deep understanding of complex technical systems, a strong sense of ownership, and the agility to learn and adapt quickly. I thrive in collaborative, high-performing environments where open, constructive
communication is key. Ive taken an active role in hiring, onboarding, and mentoring early-career engineers including those with little to no prior experiencehelping them build confidence, grow capabilities, and contribute meaningfully to the team.

Im excited about the opportunity to bring this blend of technical expertise, leadership, and strategic alignment to your team. Thank you for taking the time to review my application. I look forward to the chance to discuss how my experience can contribute to your company goals and look forward to the possibility of connecting.

Thank you

Expectations

A job involving constant learning, surrounded by people willing to share knowledge and grow together, open - constructive environment where feedbacks and inputs are valued, collaborate to get achieve goals as a team. Money matters, but the peaceful sleep at night knowing I didn't do anything wrong matters more.