Software Development Engineer candidate in Seattle, Washington, United States

Summary

Software Development Engineer II, Amazon.com, Inc, Customer Engagement Technologies, Seattle, WA (Feb 2020 Present)
Successfully led the migration of internal frameworks "Goa" and "Horizonte," which served as the base foundation for
the organization's tier 1 website. This involved coordinating efforts across 200 teams and supporting thousands of end
users.
Spearheaded the development of a robust search engine service to provide Amazon's global customer information to
our internal customer service associates (CSAs), enabling them to effectively address customer queries via call or chat.
Designed and implemented a new feature within the customer authentication workflow, automating the population of
specific customer details for CSAs when searching for Amazon customers using their email. Implemented stringent
security measures to ensure the protection of sensitive customer data. Increased the contact completion rate by 10%
Redesigned a highly impactful and intricate monolithic "Forms" service, utilized by CSAs for various actions like creating
tickets for development teams and communicating with external partners such as delivery services. This revamp
enhanced efficiency and usability for numerous use cases and workflows.
Played a key role in the development of multiple features for the Acceptance Testing Framework, a comprehensive UI
end-to-end testing tool used across the organization for the Amazon Customer Care PWA app. Leveraged technologies
like Nightwatch JS and Cucumber US to achieve seamless UI testing of React PWA app.
Introduced features to the Acceptance Testing Framework that enabled developers to utilize the same Nightwatch
session and Docker instance between different tests, resulting in a 40% increase in test suite speed.
Implemented acceptance test determinism metrics, providing clear visibility into test determinism for each team and
enhancing testing accuracy and stability of each test suite.
Accessibility testing metrics from test framework to be published to S3 buckets for visualization.
Developed a notification system that updates the user to update their PWA app whenever there is a new version
deployed. This feature significantly improved the user experience and adoption of the latest app versions, enhancing
overall user satisfaction.
Pioneered an auto rollback feature based on deployment metrics, significantly reducing the impact of any buggy
deployment to end users and ultimately increasing revenue.
Successfully designed and implemented the regionalization of the Amazon Customer Care PWA app across multiple geo
regions like NA, EU, and FE. Utilized native AWS services, including CloudFront, CloudWatch, S3, and CloudFormation
with AWS CDK, to achieve a scalable and efficient infrastructure.
Changed the login process of the user to redirect to the correct region of the app so that the user can load customers
and orders data from that selected region in the login step.
Led the generation of multiple metrics crucial for evaluating the quality of releases for the organization's main Customer
Care Center React app, facilitating continuous improvement and excellence.

Expectations

With 6.5 years of hands-on experience in software development, I am always seeking opportunities to further develop my skill set. I believe that continuous improvement is essential in the fast-paced world of technology. I am excited about the prospect of joining a team that fosters a culture of learning and encourages exploring emerging technologies. Moreover, having had the privilege of working on impactful projects in the past, I am eager to contribute my expertise to initiatives that leave a positive mark on the world. In addition, I highly value work-life balance and believe that a healthy work environment contributes to increased productivity and creativity. I am dedicated to fostering a positive team dynamic and maintaining transparency in all aspects of my work.