Social Media Analyst
Summary
Provided complete sales and customer service support
Stick to the standards and ensured strict adherence to quality system/ procedures in conformance to the Service Level Agreement.
Handling social media comments from users across the globe and assisting them with correct channel, correct path for quickest resolution;
Escalating the users issues within the aligned time frame to avoid unnecessary delay;
Focusing on reducing users efforts by identifying the core issue
Keen on collaborating with Subject Matter expert to identify improvement opportunity areas
Expectations
remote work, work from home is preferred; any shift timings will be good to go, flexible work hours
Employment Preferences
Expected Base Salary
**0,000 INR
Academic Degree
Experience
Total Professional Experience
Skills
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