SNow Developer

General Software Development Bengaluru, Karnataka, India

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Summary

Since December 2021 to Present Atos India as ServiceNow ITSM Developer

We have successfully implemented CMDB and ITSM module (Discovery)
Have configured credentials for different type of CI classes and coordinating with Linux team make sure to push SSH configurations in Mid Servers.
Creating discovery schedules for windows, vCenter, load balancers and Linux servers
Validating the data with concerned teams once discovery is run. Created a various workflow for incident Management, Service requests and SLAs.
I have done Transform loads on multiple instances with more than 2k records on each instance.
Have written transform scripts to ensure no duplicates should create while doing data loads.
Configured ServiceNow Discovery to Discover Servers, Network configuration Items.
Had configured CMDB health Dashboard to view CIs health.
Was performing deduplication tasks on CMDB table to ensure no duplicates on CMDB data.
I Was handling update sets migration from Dev to Test, and from Test to UAT and from UAT to Production instances.
Creating Model Categories, Models and Manufacturer in CMDB

Since September 2020 to December2021 Atos India as ServiceNow Developer
The process is integrated with the Helpdesk portal.
Created various for Incident Management, problem Management, Service Requests and SLA's.
Developed Service Catalog items, Order guides, record producer, Variable Sets, UI Policies, Data
Carry out analysis and effort estimates for various customizations.
Worked on ServiceNow scripts like Script Includes, Business Rules, Client scripts, UI Policy.
Importing excel files in the ServiceNow instance into the different tables.
Created users, groups and assigned them with the roles.
Worked on ServiceNow reporting, knowledge Management.
Designing / make a change in workflow as per the business requirement to provide the proper flow to business.
Prepared technical documentation for various issues.
Used update sets to move customization from one instance to another instance

Expectations

Seeking a good position in a challenging environment, where I can fully utilize my talent and skills, offering substantial ability to support and utilize Professional interest, with a good experience in the field.