ServiceNow Developer / Admin

General Software Development Tirupati, Andhra Pradesh, India

Profile
Contacts

Summary

Overall 4+Years of working experience as ServiceNow Developer.
As a ServiceNow Developer/Administrator have experience in Designing, Configuring, Administering, Scripting, Customization, Deployment, and Integration of the ServiceNow ITSM platform, used in ITIL Management delivering medium to large-scale ServiceNow implementations.
Extensive experience in ServiceNow Platform as both Developer and administrator.
Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
Implementation of Service Now Core ITSM modules, Workflows, and notifications.
Developed service catalog i.e., catalog items, record producers and Order Guides.
Worked on UI Actions.
Hands on Experience on client-side scripting such as UI Policies, Client Scripts and server- side scripting such as script include and business rules and Data Policies.
Experience on JavaScript.
Experience on scheduled jobs, SLA's.
Extensive experience in working with user Management including Users, Groups, Roles and Access Control Lists (ACL).
Experience on Update set capturing and moving.
Created Reports and Dashboards for multiple Projects.
Good Knowledge in the integration of Service Now with third party tool by using Web- Services.
Fair knowledge on Transform maps and Workflows.
Following the Agile Methodology and Story process to develop and deploy the code in development to production environments.
Flexibility to adapt to changing priorities and meet deadlines as per the schedules and solve client/customer related technical issues.
Ability to learn new concepts and capable of working in group as well as independently.
Interacting with functional owners on day-to-day basis to understand the business requirements.
Knowledge on SOAP & REST web services.
Used Update sets to move customizations from Non-Production Instances to Production Instance.
Used Import Sets to extract data from various other sources and field mapping for customer on boarding.
End to End Development and customizations of Incident and Change management applications.

Expectations

. *Role Clarity*: Understanding your responsibilities and what is expected of you.
2. *Training and Support*: Adequate onboarding and resources to succeed.
3. *Work Environment*: A positive, inclusive, and collaborative culture.
4. *Growth Opportunities*: Clear paths for career advancement and skill development.
5. *Feedback and Recognition*: Regular feedback on performance and acknowledgment of achievements.
6. *Work-Life Balance*: Reasonable hours and support for personal well-being.
7. *Compensation and Benefits*: Fair salary and comprehensive benefits package.
8. *Company Stability*: Working for a company with a solid reputation and financial health.