ServiceNow Business Analyst

Business / Systems Analysis Dearborn, Michigan, United States

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Summary

With over five years of experience and a strong background in business analysis, I bring a proven track record of driving project success through effective team support and collaboration. As a ServiceNow Certified System Administrator (CSA), I have demonstrated proficiency in data management and a keen ability to address complex business and technical challenges. My recent externship experience involved developing custom applications and implementing dashboards, leading to enhanced business process efficiency and performance visibility. Additionally, I have administered Service Catalog items, configured Flow Designer flows, and collaborated with cross-functional teams to prioritize user stories based on business impact, resulting in measurable increases in user satisfaction.

In my last two positions, I honed my skills in data analysis, report generation, and proactive troubleshooting. My responsibilities included analyzing and presenting data for leadership, conducting proactive monitoring of systems, and implementing process improvements to enhance system reliability and performance. Leveraging ServiceNow's self-service portal and other tools, I consistently achieved departmental KPIs and collaborated with operations management to identify obstacles and drive performance improvements. I am well-equipped to contribute my expertise to a dynamic organization in a ServiceNow Administrator/Business Analyst role, where I can continue to optimize processes and drive business success.

Expectations

ServiceNow Certified System Administrator (CSA) seeking an Administrator/Business Analyst role. Eager to contribute cross-functional expertise to a dynamic organization that values mentorship and fosters growth opportunities.