ServiceNow Business Analyst
Summary
ServiceNow Business Analyst with strong ITSM background and extensive knowledge on ITIL best practices helping process owners and other stakeholders to enhance ITSM processes on ServiceNow platform and leveraging ServiceNow out of the box capabilities to drive business needs and enriched service delivery. I have provided several assistances in the following ITSM process areas on ServiceNow such as Incident, Change, Problem, Request Fulfillment, Service Catalog, Service Portal, Knowledge Management, Automated Test Framework and Configuration management ensuring there is enriched user experience on the service portal, acting as a liaison between business/process stakeholders and the system developers/architects gathering requirements, turning them into user stories to meet business needs.
Expectations
Developments in different aspects to evolve within the Technological space.
Employment Preferences
Expected Base Salary
**5,000 USD
Academic Degree
Experience
Total Professional Experience
Startup Experience
Skills
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