Servicenow Admin, Servicenow Developer, Servicenow Business Analyst

System Administration Toronto, Ontario, Canada

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Summary

Project 1: AXA XL Insurance (Client: USA/ EUROPE) Company: Accenture Services Private LTD (Jan 2022 Jul 2023)

Project Description: Gathering Requirements from Clients and providing defect-free deliverables.
Role: ServiceNow Business Analyst
Side Role: Project Team Lead
Responsibilities:
Understand requirements and functionality to implement given requirements.
Create a BRD (Business Requirement Document) after discussing requirements with Customers.
Collaborate with the Development team to make them understand the requirements.
Validate requirements with Unit Testing on completion of Development.
Perform code testing for Customers and help the development team to resolve the issue based on priority.
Responsible for all development and testing activities such as designing, coding, unit testing, implementation, and support.

Project 2: GTAC Migration(Client: Optus Australia) Company: Infosys Pvt Ltd (Dec 2020 - Jan 2022)
Project Description: GTAC is a cloud-based ServiceNow platform used as a backend system for ATO customers.
Role: ServiceNow Consultant
Task: Implement Automatic Ticket Exchange to exchange cases, changes,
The problem, service request, and knowledge article details with ATO company via Mulesoft
Responsibilities:
Understood ITSM module to implement ATE.
Created custom applications and different mapping tables to store data and write logic to send expected data using rest integration.
Created a Transform map to transform data coming from the staging table to the target table.
Created business rules, including the script includes, and writing business logic to call rest messages and send request payload to middleware.
Good understanding of rest message, HTTP method, and status.
Worked on table API to create service requests from record producers. Collaborate with other team members to understand the flow of each management process.
Responsible for all development activities such as designing, coding, unit testing, implementation, and support.

Expectations

ServiceNow Admin, ServiceNow Developer kind of role, where I can work on ITSM modules like Incident Management, Problem, Change and Request Management.