Service VP
Summary
Service and e-commerce expert with 24 years of experience in Service Delivery, Customer Support, and Partner Management. I specialize in driving growth, optimizing processes, and enhancing customer satisfaction across diverse sectors. With a proven ability to boost ratings, scale operations, and deliver tangible results, Ive led initiatives that transformed underperforming regions, established over 120 service centers, and achieved a 50% rise in customer satisfaction.
As the E-commerce CX Head at Eureka Forbes, I successfully improved ratings from 3.3 to 4.3 within 3 months, driving a 30% growth in online sales. My passion lies in turning challenges into opportunities through strategic thinking, operational excellence, and a customer-first approach. Im also certified in ITIL4, with a focus on leadership, brand revival, and data-driven decision-making.
Expectations
I am looking for After sales, Service delivery, Customer support, Consumer experience, Network management for IT, Telecom, Consumer durables , Automotive, Home & Kitchen appliance industry Service VP, General Manager Service or Regional Head Service role.
Employment Preferences
Spoken Languages
- English - Fluent
Expected Base Salary
*,*00,000 INR
Academic Degree
Experience
Total Professional Experience
Skills
- Service Delivery
- Defective Rectification
- In-house
- Onsite Support
- Franchisee
- Exclusive Operation
- Service Center Audit
- Consumer Support
- Customer Handling Skills
- Brand
- Partner Management
- Relationship Skills
- Data Analysis
- Technical Expertise
- Accountable
- Strong Planning
- Problem Solving
- Detail Oriented
- Analytical Skills
- Collaborative
- Problem Solving Skills
- Critical Thinking
- Verbal
- Written Presentation Skill
- Team Leadership
- Time Management
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