Service Manager

Summary

Experienced Service Delivery Manager in the ITC/ Security space skilled in managing personnel, resources, services and schedules to handle service demands. Operational Management which coordinates team activities to meet expected demand and maintain budget targets. Careful to review specifications and complete plans guiding service operations. Willingness to learn, Initiative, Excellent written and verbal communications.

Expectations

I would love to work for a successful market leader, that appreciates their employees and does not discriminate against age, race or creed.

Employment Preferences

Expected Base Salary

**0,000 USD

Expected Hourly Rate

** USD/hr

Security Clearance Level

Experience

Skills

• MS Office
• Excel
• Power Point
• Computer Competency
• Reports
• Good Written
• Oral Communication Skills. Strong Customer Relations
• Customer Focused
• Liaison
• Customer Meetings.
• Excellent Communication Both Written
• Verbal.
• Cross Functional Team Work
• Organizing Skills
• Relationship
• Network Building
• Team Orientated
• Management Skills
• Decision Making
• Problem Solving.
• Attention To Detail
• Accuracy
• Record Keeping.
• Order Management
• Fault Management
• Basic Project Management. Service Desk Management.
• Service Improvement. SLA's
• OLA's
• KPI's.
• Integrated Systems
• Hosting. Network Management.
• Able To Work Under Pressure
• Unsupervised
• Pro Active. Results Orientated
• Ethical
• Strong Reasoning
• Interpersonal Skills
• Determination
• Perseverance
• Self-Driven
• Motivated. Adaptable. Agile.
• Leadership Skills. Negotiate With Strong Reasoning
• Interpersonal Skills.
• Strong Cross Functional Team Work
• Empowering
• Motivating Staff.
• Communication
• Information. Staff Development. Conceptual Ability.
• Strong Organizing Skills
• Visionary Thinking
• Initiative
• Ethical.
• Problem-solving Skills
• Perseverance To See Any Projects Given To Me To Attend To
• Through To The End. Tenacious
• Diligent. Assertive.
• Business Acumen
• Financial Management
• Strategic Thinking
• Able To Apply Judgement
• Conscientious.
• Maintain High Levels
• Confidentiality
• Proactive
• Customer Focused.
• Attention To Detail. Good Managerial Skills
• Communication Skills
• Administration Skills
• Microsoft Office .
• Conflict Management
• Change Management. Telkom Policies
• Procedures. Performance
• Development
• Disciplinary
• Grievance Procedures.
• Customer Complaint Management
• Service Desk Management
• Team Coordination
• Highly Responsible
• Reliable