Service Management Analyst

Business Development & Operations Bacolod City, Negros Occidental, Philippines

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Summary

Hi,

I have been working as part of Service Management for 5 years now. I am also an ITIL 4 certified. On my experience, I can share my knowledge with regards to IT best practices. I am more focused on Incident and Problem Management. I do also have experience in Change Management and process documentation.

I also have experienced when it comes to Knowledge Management. Major Incident Management and other IT module.

Hoping for your kind consideration.

Best Regards

Expectations

On this position, I expect that I can share all my knowledge when it comes to IT best practices. With this, processes within the teams or company are in line with ITIL. I also expect that with my knowledge, we can implement new things that can contribute to the growth of teams or the company.