Service management

Summary

Working as a service manager for 4.5 years. Combined experience of 2 companies and multiple projects.

Incident, problem and change management with focus on MIM, proactive problem analysis, KPI analysis, SLA management, reporting over Power BI, servicenow and excel and strict ITSM adherence.

Innovations done are process improvements with automations using Power automate including creating flow bots on teams.

Tools worked on are ServiceNow, Jira, Confluence, Power BI, Power Automate with Excel and other O365 applications

Expectations

Looking for a collaborative environment with a positive management that pushes to improve and grow with feedbacks and comments. A company with good incentives, good HR and balanced working hours. A supportive team than encourages growth.

Employment Preferences

Expected Base Salary

*,*00,000 INR

Academic Degree

Experience

Skills

• Service Management
• Service Manager
• Incident Management
• Problem Management
• Change Management
• ServiceNow
• Major Incident Management