Service Desk Team Lead

System Administration Mumbai, Maharashtra, IndiaIndia Asia/Calcutta
Summary

Insightful experience in supporting the organizational IT Direction & Vision; in-depth engagement in IT Service Desk Management, IT Support Delivery, Infrastructure Management, Knowledge Management and Customer Servicing
Proven abilities in leading wide range of activities of IT service desk within infrastructure environments by implementing high-impact help desk procedures & problem-solving techniques
Established skills in resolving IT issues across the business, monitoring the IT Service desk performance, meeting SLA & KPI, managing IT assets and overseeing Virtual environment such as VMware, ESXi, Hyper-V
Skillful in recording all requests and queries by making efficient utilization of GSD Application (Manage Engine Service Desk Plus)
Focused in maintaining a high degree of customer service for all support queries and adhere to agreed IT service desk management principles, while adhering to standards and ITIL best practices
Adept in driving cost-effective technical support efforts to eliminate redundancies and accomplishing the set project goals assigned by the Service Desk Manager

Expectations

I am eager to explore new possibilities and continue to grow as a Director

Employment Preferences
Expected Base Salary

*,*00,000 INR

Academic Degree
Experience

Total Professional Experience

6 years

Startup Experience

1 year
Skills
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