Service Desk Analyst

Summary

IT Service desk analyst with 4+ years of experience in providing L1/L1.5 Support
to users in a B2B environment & being a primary resource in troubleshooting
various Software &
Hardware issues in Windows OS, committed to provide
excellent
customer service & exquisite user experience. Available for interview immediately.

Expectations

Service desk Analyst
IT Technical Support
Application Support
Cloud Support
UK/ US ITES
Remote work

Employment Preferences

Expected Base Salary

**0,000 INR

Academic Degree

Experience

Skills

• Common Windows 10
• Troubleshooting
• Microsoft Office 365
• MS
• Teams
• Remote Tools Like LogmeIn
• Splashtop
• RDP
• MSRA Etc.
• Basic Network
• WiFi
• Cisco Anyconnect VPN
• Ticketing Tools Such As AOTS
• ServiceNow
• Fixit Etc.
• Personal Skills
• Excellent Communication
• Skills In Both Spoken
• Written English.
• Logical
• Structured Thinking