Service Delivery Manager

Business Development & Operations Chesterfield, New Jersey, United States

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Summary

Since my childhood, the complexities of scientific inventions have intrigued me to my core and computer and information technology were my favorite fields to learn about.

With a rich data analysis, ITSM, and technology consulting experience for over five and half years with Capgemini, I have demonstrated strong problem solving and decision-making skills with an approach of Work, Learn and Grow to prove my proficiency. Being a key player in the information technology service management space, I managed the business applications of McDonald's which led to -
- A boost in customer satisfaction
- Improved decision-making process
- Enhanced productivity
- Streamlined collaboration and communication efforts
- Addressed performance issues immediately

My work experience exposed me to the fact that organizations derive their most important strategic decisions through analysis. Through my consulting experience, I have understood how business entities rely upon data and how crucial it is for a business entity to analyze the data with utmost efficiency to draw conclusions that can aid the decision-making process with facts and figures in hand.

I've now zeroed in on mid-level managing roles which would take my consulting expertise and make a balance with my analytical capabilities, and eventually shape huge business decisions that would determine the course a company is going to take.