Senior Vice President Customer Success

Customer Success & Account Management New York City, New York, United States

Profile
Contacts

Summary

- Drove global customer success through integration and innovation of the global suite of our software products.
- Managed a global team of 30 dedicated and diverse customer success and support team members.
- Governed over $300MM in annual recurring revenue.
- Led the creation of a new community of diversity & inclusion Annual Client summit. Achieved the strongest representation in company history.
- Managed customer retention growth from *68% to 90% [*Post Acquisition from Sintec Media] and exceeded up-sell bookings' annual goal by 244%.
- Fostered relationships with Linked Partner on the APT platform and managed a portfolio of over $15MM in display advertising revenue.

Expectations

I thrive in environments with change, ambiguity, and complex customer challenges. Love bringing problem-solving initiatives to life for the clients I serve. Proven ability to design, deliver, maintain, and support innovative, integrated business solutions. Successful in leading, influencing, and motivating both direct reports and other team members. Verifiable track record of delivering multiple projects on or under deadline. Constant attention to the bottom line: cost-saving contributions and profit maximization in multi-tier environments via innovative strategic planning, sound operating standards, and procedures.