Senior Technical Writer
Summary
Researched and sourced a replacement for 5 individual product knowledge bases to create a singlesource of truth equipped with an automated support system
Developed content templates, styling manuals, and video tutorials aimed at educating client andcustomer-facing team members using the new Knowledge Hub and its corresponding support portal
Created and implemented SLA requirements keeping Product accountable for answering articlequestions, making revisions, and creating new content
Analyzed tone and comprehension difficulty level of product content, adjusting articles for clarity aswell as implementing solutions to assist dyslexic team members assimilate data
Expectations
Helping people is what's most important to me. I would like to work for a company that has an inclusive, progressive culture, where I am able to make positive changes in the lives of my teammates and external customers.
Employment Preferences
Expected Base Salary
**,000 USD
Experience
Total Professional Experience
Startup Experience
Big-Tech Companies
Enterprise Experience
Skills
- Confluence
- Jira
- Markdown
- Knowledge Management
- Content Management
- Content Creation
- Writing
- Editing
- Technical Writing
- RFI
- RFP
- Figma
- Wordpress
- Empathy
- Leadership
- Management
- Adobe Suite
- Office 365
- Code Interpretation
- Data Analytics
- Project Management
- Communications
- SharePoint
- PowerPoint
- Copywriting
- Linux
- Miro
- Lucid
- RFP.io
- UX
- UI
- Adult Education
- Training
- Course Design
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