Senior Technical Support

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Summary

Experienced Technical Engineer with over six years experience in Information Technology. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic and ready to contribute to team success through competence and hard work. Clear understanding of customer wants and need to achieve customers satisfaction. Demonstrate effective support with adequate knowledge in computer hardware and basic network troubleshooting. Proven ability to troubleshoot issues and provide timely resolutions. Ability to communicate clearly. Great Interpersonal skills with a very warm personality that attracts customers. Innovative in finding creative solutions to complex problems. Strong organizational skills with the ability to multitask to ensure deadlines are met and customers are treated in line with required policies and procedures.