Senior Technical Account Managment

Customer Success & Account Management Fresh Meadows, New York, United States

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Summary

-Managed large high-volume medical carrier clients and acted as the primary liaison to ensure the smooth implementation of new core products and beneficial updates.
-Has lead weekly internal Tech-Ops meetings. Encouraged members of the larger group to raise team-specific issues/updates that may effect other teams in the group. Acted as an internal voice for issues brought forward by the carrier, the platform, or internally.
-Has worked with internal teams collaborating to identify required technical operations information required for new clients to ensure a smooth onboarding process specific to API/EDI limitations.
-Co-hosted new client onboarding meetings to raise technical account facilitation questions and to troubleshoot solutions to the issues raised.
-Has collaborated with Product and Engineering teams to raise priority issues and determine the turn around time expected. Worked to escalate items that were high-risk to continue the relationship.
-Identified gaps in companys current available materials and either create or update current resources.
-Has managed a BoB of ~65 accounts.

Expectations

Looking for a remote/hybrid position with an excellent company culture and benefits package. I am in search to find a position that encourages cross-team collaborations and a company with a focus on maintaining/implementating a robust ERG.