Senior Salesforce Business Analyst

Business / Systems Analysis Toronto, Ontario, Canada

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Summary

As a Salesforce Business Analyst in my previous role, I made a significant impact on multiple projects, including implementations in Sales Cloud, Media Cloud, NPSP, and CRM Analytics. My achievements include reducing the time it took for a client to create and send quotations by 50% through implementing a custom Conga Composer solution and leading the implementation of a new Salesforce instance for a client, resulting in a 25% increase in user adoption and a 30% increase in productivity.

My journey with Salesforce began at ShiftCRM, which was later acquired by Silverline, as a BA. In my role, I was responsible for analyzing business processes and requirements, as well as configuring and customizing Salesforce to meet those needs. My work was recognized by my colleagues and clients, and I was promoted to a Senior Business Analyst role within a year.

Now, I am looking to deepen my knowledge and expertise of the Salesforce platform and I believe my skills and experience can add value to your team. I am confident that my passion for using technology to help organizations, combined with my expertise in Salesforce, can contribute to the growth and success of your clients.

Expectations

I am looking to deepen my knowledge and expertise of the Salesforce platform and I believe my skills and experience can add value to your team. I am confident that my passion for using technology to help organizations, combined with my expertise in Salesforce, can contribute to the growth and success of your clients.