Senior Program Manager

Technical Project / Program Management Oklahoma City, Oklahoma, United States

Profile
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Summary

ABOUT ME
I am a cross-functional people leader and senior program manager with deep experience in revitalizing team performance, committed to delivery, continuous improvement, and team building. I am a trusted force multiplier for senior leadership, breaking down silos to foster collaboration, achieving business goals, and keeping decision-makers informed.

WORKED AT
General Motors
Dell Technologies
Fujitsu Consulting
Accenture

RECENT ACHIEVEMENTS
*Facilitated senior staff meetings to align cross-functional teams on corporate strategy, promoting enhanced collaboration and communication, reducing the total number of unaligned roadmap capabilities over two fiscal years by ~25%.
*Orchestrated implementation of 3 key Voice of the Customer simplification initiatives for over 80M customer assets, improving customer satisfaction by 12% and application adoption by 7%.
*Subject Matter Expert: Managed SupportAssist for Home PC application designed to enhance system performance and improve customer experience on over 80 million computers globally.
*Managed team of 6 Project Managers in delivering Customer360 Master Data Management program, integrating 15 mission-critical GM customer data systems, generating $26M annually, and reducing costs by $14M over three years.

Expectations

My next role would offer a collaborative environment where everyone contributes, opportunities for growth and improvement, remote work flexibility, strong leadership with clear goals and accountability, a culture that values diversity, competitive compensation and benefits, innovative use of technology, customer-focused mindset, and recognition and appreciation of employee contributions.