Senior Product Manager, Group Product Manager, Lead Product Manager candidate in Newark, New Jersey, United States

Summary

VMWare, Remote August 2021 Current
Senior Product Manager, Digital Transformation
Spearheaded product strategy and road mapping of an internal product suite, boosting YoY revenue growth by 35% for Renewal Sales, Sales Operations and VMWare Partners across global markets.
Orchestrated alignment to VMWares strategic objectives by building partnerships with business leaders, reducing time-to-quote by 40% through system optimization and automation.
Cultivated a high-performing product team, by effectively communicating objectives and product vision, surpassing 85% of product KPIs.
Enhanced efficiency and productivity of Sales teams by leveraging insights from customer discovery sessions, enabling over 82% of sellers to exceed SaaS conversion targets.
Strategically automated manual processes, prioritizing the most impactful enhancements based on data insights resulting in 17% less headcount for Renewal Sales Operations.

MetLife, Bridgewater, NJ August 2017 - July 2021
Lead Product Manager, Digital Sales Applications
Drove product development life cycle from conception to launch of Digital Sales applications for MetLife agents in two global markets Asia and Latin America.
Performed quantitative and qualitative research to validate hypotheses, uncover opportunities, and launch impactful features that resulted in agents exceeding sales targets by 45%.
Collaborated with the analytics team to build dashboards to track KPIs and metrics to catch user behavior changes which led to data-driven prioritization for more than 55% of the product backlog.
Launched scalable and reusable features into core SaaS platform to speed up go-to-market speed in new geographies by 50%, by partnering with engineering, UX, Business, Security, legal teams.
Digital Product Manager, Mobile Center of Excellence August 2015 - August 2017
Pioneered product strategy for 10+ MetLife mobile apps in global markets; led product lifecycle translating customer and market needs into a compelling product vision.
Monitored global industry trends, identified strategic growth opportunities, and developed innovative products and engaging experiences increasing the app retention rate by 20% YoY.
Lifted apps cSAT score by 15%, teaming up with User Research teams to identify negative trends in usage patterns which helped with reprioritization & launch of impactful enhancements.
Improved app user satisfaction by discovering feature ideas through usability sessions that shortened claim payment times by 75%.
Introduced key feature improvements that led to a reduction in call center call volumes by 40%.

KPMG, Basking Ridge, NJ April 2013 - July 2015
Product Manager, Enterprise Tax Software
Designed and formalized end-to-end product lifecycle of the partnership tax technology team, yielding higher KPIs through superior client experience on the web-based enterprise system.
Facilitated customer interviews to inform feature prioritization resulting in 23% lift in cSAT.
Created solutions aligned with end-client needs to simplify user journeys that reduced average completion time by 26%.
Instituted monitoring of success metrics which highlighted error-prone features and enhancements to those features led to a 60% error reduction.