Senior/Principal Program Manager

Technical Project / Program Management Bothell, Washington, United States

Profile
Contacts

Summary

Operational Excellence 40%|Data Analysis 20% |Cross Functional Leadership 20% |Process Improvements 20%|
Partnered with planning, HW, data center and buildout teams to build and manage the infrastructure foundations for the Cloud. Infrastructure supported services IAAS (Compute, Storage), PAAS (Cosmos, SQL), SAAS (CRM, Dynamics)
Partnered with business groups Azure, Office365 etc. to monitor and optimize services after deployments
Built capacity projection models based on demand signals and partnered with data center and HW teams to dock capacity in the targeted and hot regions. 95% capacity deployed, 5% hot regions
Led cross functional org partnership with Azure & Non-Azure, to identify and resolve top 10 problems, using data analysis & machine learning Shapley analysis. Reduced cycle time by 40%, improved business partner experience, reduced cost savings 80%, process improvement by 70% with 0% rework
Implemented operational excellence for Cloud operations. Eliminated 100% noise, prevented aging of solutions, improved accountability by 80%
Drove problem management maturity program, from ideation to release created vision, strategy, business case, prioritization, heatmap and roadmap. Identified and socialized with stakeholders & leadership, created risk management and budget plan, hosted workshops/knowledge sessions, leveraged insights from other SMEs. Partnered with cross functional teams to implement roadmap. 100% onboarding to model, standardization across org, reduced cycle time by 50%, increased operational efficiency by 70% with 0% rework
Led organizational change, by delivering incident management automation program from ideation to release. Identified challenges in the as-is process by conducting interviews, and proposed solutions for the to-be process. Reduced incident volume - 14K to 300 in 4 months, manual toil from 1 hr. per incident to 10 seconds, reduced vendor count by 50%, process improvement by 90% with 0% rework
Partnered with business process owners for continuous improvement, proposed and implemented a new root cause analysis model. Reduced root cause volume from 512 to 20, and vendor count by 70%
Drove operational excellence program for Azure, O365 and tail businesses, from ideation to release. Created vision, strategy, business case, ROI. Automated manual scripting, reduced cycle time (4 days to 10 minutes), delivery increase from 10 to 30 per week with 0% rework, reduced cost savings by 70%
Drove cross organizational problem management forum to learn from and implement best practices

Expectations

Principal Program Manager with over 15 years of experience in Azure cloud, overseeing engineering, product, and business teams with a focus on customer satisfaction, collaborative and creative problem management, automation, innovation, and product management. Led cross functional teams in delivering full-lifecycle programs, products, and services to businesses.