Senior Network Operations Engineer

Network Administration Greenville, South Carolina, United States

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Summary

I bring Twenty-Three years of telecommunication experience. I am skilled at configuring, maintaining, expanding, and upgrading VoIP Networks.
I've developed strong troubleshooting skills while working with customers to help solve complex issues. As a Senior Network Engineer, I've provided training and documented procedures to share with the Level 3 and Level 2 team members. I have experience working with SBCs, turning up SIP Trunks to carriers and customers' networks. I'm able to manage Projects and follow through to completion.
I've worked with Vendors for repair/outages and while deploying new equipment. I have experience with VMware and KVM hosts, and virtual machines. I can pick up many types of client-server applications and understand in detail how to troubleshoot, configure and learn the call flow from end to end. I have experience working with UCaaS and CCaaS solutions while understanding the characteristics of the many protocols such as SSL, TCP/IP, RTP, SRTP, TLS, BGP, OSPF, IGRP, FTP, h.248, GR303,h.265, SIP, MGCP, WebRTC and many more. Providing excellent customer support is part of my DNA. I'm able to monitor and analyze network alarms for service interruptions and traffic patterns. Maintain the reliability of network equipment by monitoring and being proactive.

Expectations

I want to be able to resolve complex issues while offering a third-level support role. Work as a team to design, configure and maintain a highly available network. Support services such UCaas and CCaas communication platforms and provide excellent customer service. Contribute to the company's growth and support new services and features. Opportunities for career growth. Help design a scalable, resilient, and efficient secured network. Build solutions to help solve business problems. Document and share configurations, decisions, and best practices within the organization. Be part of a culture of sharing, collaboration, and transparency. The ability to troubleshoot issues. Communicating effectively within the team and across teams and constantly seeking more significant challenges, holding yourself and others accountable. Reinforce a diverse, inclusive culture that forms values on how we treat each other with respect and come together as a team.