Senior/Manager of Customer Success/Account Management

Customer Success & Account Management Williamsville, New York, United States

Profile
Contacts

Summary

I have 15 years experience in account management and customer success. I thrive in a dynamic, remote culture where I can drive success and improve processes along the way.
I have managed a remote team of account managers, helping to grow the relationships and identify areas of opportunity for expansion. The depth of my experience includes partnering with over 15 health plans across the US, with a focus on Medicare Advantage; tech industry experience in health technology, supporting various verticals and industries. Management of large book of business from SMB to Enterprise clients, including contract renewals, contract negotiations, upsells, driving engagement, increasing revenue and building relationships.
Im extremely flexible and have no issue working in gray areas or adjusting to change. I aim to help both colleagues and organizations grow and Im happy to assist in that however I can.

Expectations

I am looking for an organization that provides flexibility and freedom to prioritize work, identify areas of opportunity, create new processes, promotes teamwork, is accepting of remote work, allows me to grow and advance as a professional, and one that values the health and well-being of their employees.