Senior IT Service Delivery Manager with emerging cloud technology

Summary

Having over all 25+ years of experience, result driven Services for Managed Applications with entire Infrastructure Delivery. Excel by leading and coordinating with SAP managed applications teams overall performance, scope, cost, and deliverables, in any undertaking that has a defined scope. This role is an individual contributor role and ensures client needs are satisfied by constructing partnerships between the client and Managed Apps delivery organization responsible for managing client application environment. Which acts as a single point contact for clients during the contractual period for deliverables as specified in the contract or Statement of Work (SOW).
Provides account leadership to the service delivery team to develop program, schedules, and business strategies, implementing resulting actions to meet contract deliverables. The DPE manages cost, schedule, and service deliverables as they relate to the delivery organization.
This role owns service delivery quality and is responsible for tracking and reporting service level attainment/objectives (SLAs/SLOs). Project Management methodologies, emerging cloud technologies and technical solutions pertaining to client needs are the areas of expertise. Strong Governance skills for regular client operational meetings, Ability to be in control, sensitivity towards cultural and geographical awareness, Client interaction, and negotiation skills. Joined as a Network Infrastructure Project Engineer and grown subsequently as a Senior Service Delivery Manager for application infrastructure delivery.

Expectations

Seeking Challenging Leadership Assignments in IT Service Delivery with emerging cloud technologies. Works with the SAP Delivery Organization as a primary point of contact for client needs, requirements, and expectations regarding assign the organizations delivery team of operations and manages cost, schedule, and service deliverables for Global Delivery customer assignments.

Employment Preferences
Expected Base Salary

*,*00,000 INR / year

Academic Degree
Experience

Total Professional Experience

21 years

Enterprise Experience

21 years
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