Senior Incident Manager

Summary

Implemented different automations by applying condition rules to execute in runbooks steps when an incident occurred
using FirehHydrant Incident management tool, which saved time when executing steps during an incident.
Generated metric reports using incidents detail to determine repeatable issues and worked with teams to provide long
term solutions. Improved Incident Management process across the company by applying the practices of ITIL so it can be
most effective, resulting in fewer incidents and restoring customers faith within the company.
Fixed the broken alerts by effectively working with different incident commanders to ensure the right alerts were going to
the correct services teams, which improved service owners alerting during potential outages/incidents.
Optimized incident management process by creating an all-inclusive knowledge base describing how incidents can be
recognized and rectified. Implementing this procedure assisted new Incident Commanders and SMEs when involved in
the course of an incident and to follow proper protocol.

Expectations

New challenge, growth and stability.

Employment Preferences

Expected Base Salary

**0,000 USD

Academic Degree

Experience

Skills

• Incident Management Leadership
• Team Leadership
• Change Management
• Policies Implementation
• Technical Proficiencies
• Project Management
• Staff Training
• Guidance
• Site Reliability Management
• Dashboard Creation
• Management
• Reporting
• Quality Assurance
• Network Traffic Management
• Google Cloud Platform
• GCP
• Amazon Web Services
• AWS
• Problem Management