Senior Engineering Program Manager
Summary
I am a dynamic CX professional with 14+ years of distinctive experience in leading collaborative teams by materializing the vision by being close to the hearts & minds of customers, and leading the identification of relevant, business-building actionable insights in a fast paced multicultural agile environment.
I'm also a passionate tech enthusiast, content creator, recognized numerous times for Program, Process Integration, Operation and Cross-functional Leadership Skills improving Productivity, Customer Satisfaction & cost saving improvements transforming actionable insights, analytics & creative ideas to reflect the voice of the customers, partners to influence a data-driven vision and direction for technology, solutions and use case development that make a difference in the lives of customers.
My Mastery skills include: Executing Project Portfolio; Project Structuring; Product Lifecycle Management; Consumer Insights & Data Analytics; New Product Introduction; Strategic thinking; Customer Behavior Insights; Story Telling; Qualitative Research; Product Quality Management; Customer Experience; Executing Project Portfolio; Project Structuring; Product Lifecycle Management; Implementing Global Tools and Processes, Quality Assurance; Cost Saving opportunities; Account Mgmt. with strong technical foundations in Leading a Customer-Centric Culture.
Expectations
Open for discussion
Work in Singapore
Employment Preferences
Expected Base Salary
**,000 USD
Academic Degree
Experience
Total Professional Experience
Startup Experience
Big-Tech Companies
Enterprise Experience
Skills
- Project
- Program Management
- Engineering Program Quality
- Design Thinking
- Customer
- Customer Insights
- Analytics
- Strategic Thinking
- New Product Introduction
- Agile
- Kanban
- Customer Behavior
- Strategy
- Lean Six Sigma
- Business Process Management
- Storytelling
- Product Strategy
- Management
- MS Project
- Planner
- O365 Suite
- SAS JMP 14
- Medallia Cloud CX Tool
- Big Data
- Telemetry
- Tableau
- CRM Tools
- MS Dynamics
- SFDC
- SAP
- ITILv3
- Service Delivery