Senior DIrector/VP of Customer Success

Customer Success & Account Management Trenton, New Jersey, United States

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Summary

As a highly skilled and forward-thinking leader with over 10 years of comprehensive experience in executing successful customer relationship strategies, leading high-performing teams, and delivering exceptional customer experiences that drive business growth and profitability within SaaS organizations.
Ø Through the development of trust and consistently demonstrating value, I was able to convert a hesitant customer into a customer champion resulting in product utilization growing from 15% to 60% in 6 months.
Ø Through relationship management and advocacy, I was able to double an existing customer's contract terms and ARR.
Ø Through analysis and process optimization, I refined onboarding processes that reduced the onboarding timeline by almost 50% allowing customers to obtain time to value earlier.

Expectations

I am looking for a leadership opportunity within a SaaS organization where I can apply my skills and experience to a new challenge and contribute to the success of the organization. I am passionate about building brand loyalty and optimizing operational processes.