Senior Customer Success Manager

Customer Success & Account Management Summit, New Jersey, United States

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Summary

OVERVIEW:
Highly detail-focused, self-motivated, savvy, and endlessly energetic professional with documented record of successfully defining and delivering key performance indicators (KPI) to enhance and exceed business value metrics. This applies equally to both SaaS and on-prem tools. Everything from modest SMB organizations up to massive global enterprise-tier companies.

Carefully skilled in customer retention, project management, service delivery, health scoring, and process development. Colleagues share that I am a personable, authentic, and high-contribution teammate consistently eager to help even the most challenging of clients.

Primary recent blue-chip clients:
* Federal / State / City / SLED / FedRAMP / GovCloud
* Banking / Fintech / Credit Processors
* Web Services
* Hospitals / Healthcare / Medical / Pharmaceuticals / Dental
* Energy / Utilities / Transportation
* Hotels / Hospitality / Property Management / Real Estate
* Manufacturing / Factories / Assembly
* Mass Media and Telecommunications
* FAANG / MAANA

SAMPLE OF FAMILIARITY:
Microsoft 365, Google Workspace, Salesforce, Gainsight, Jira, Falcon, Insight, CIP, Titan, STAR, TOPS, eCARS, Slack, Webex, and Zoom

CORE COMPETENCIES:
Customer Success, Client Retention, Customer Stability Expert, Loyalty Leader, Relationship Management, Business Strategy, Account Management, Onboarding, Project Logistics, Issue Resolution, Cloud-based Software Solutions, Negotiation, Analysis, Post-Sales Support, Compliance, Escalation Management, Installation Footprint Growth, Corporate Networking, Urgent Response, Acute Support, Collaboration, Churn Management, Collaboration, Communication, Engagement, Upselling, Cross-selling, and Executive Bridging

Expectations

I am a polished, refined, savvy, and urbane Senior Customer Success Manager comfortable with high-demand exacting clients who seek and deserve true concierge-level World Class service and support. Positioned to help from 1-25 concurrent clients in book of business.