Senior Customer Success Manager

Summary

Retained and grew customer base from 500k to 2 million ARR over a 3 year period.

Developed all CS and support process from the ground up.

Developed and expanded the onbording program

Delivered high touch consistent and tailored technical demos with 90% CSAT

Developed a comprehensive knowledge base and support program with 100% CSAT

Expectations

Opportunity to to make an impact and add value both to the customer and to the company. It'll be amazing to be on a shared mission with the team that values doing well by doing good. My superpower is connecting people and ideas to make both the customer and the company successful.

Employment Preferences

Expected Base Salary

**,000 USD

Expected Hourly Rate

** USD/hr

Academic Degree

Experience

Skills

• CS
• Account Management
• Support
• Customer Service
• Customer Success
• SASS
• Energy
• Project Management
• Team Work
• Cross-functional
• Public Speaking
• You Have This Skill!