Senior Customer Success Manager

Customer Success & Account Management Vinings, Georgia, United States

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Summary

With over 3 years of professional experience, this candidate holds a Master of Science in Business Management, a Bachelor of Fine Arts in Theatre Performance, and their expertise spans multiple roles from customer success, instructional design, and even multimedia production.

At their current Social Listening company, they excel as a Senior Customer Success Executive, orchestrating client onboarding, conducting interactive training, and creating e-learning courses. Their previous role as a 360 Account Manager (Customer Success and Account Management) showcased adept management of a 60+ customer book, achieving an ARR of 1.15 M, and expertise in upselling and product utilization for optimal customer satisfaction. Their tenure at WeWork highlighted community-oriented approaches through event curation and collaborative innovation efforts.

They've engaged in various projects, including instructional design and multimedia production for Pulsar's product demos and guest lecturing for the University of Washington on using social listening for financial education in k-12 public schools in Washington. Additionally, they've contributed to creative productions, showcasing their versatile skills in the performing arts.

Expectations

My favorite parts of my current role include all things education-- between being an instructional designer and video producer for educational content, guest lecturing at the University of Washington about using social listening for financial education in K-12 public schools, and onboarding each of my clients through 4+ hours of product information, I have developed quite a knack for taking large concepts and breaking them into easily teachable concepts. I'd love to find a role that encapsulates my teaching, video production, and people management skills.