Senior Consultant
Summary
Sutherland Global Services & Dell Technologies Hyderabad - India Jul/2009 Mar/2016
Service Delivery Order Management Quality Training
Queue Management of Offline and Online Orders for EMEA Distributed & Retail segments.
Publish weekly, monthly & quarterly dashboards and monthly stacks.
Provide feedback to the Team members with low productivity or Quality Scores or both to improve the same & drive BPI.
Train New Hires & nest them for 10 wks until they hit the Floor.
Conduct Knowledge Assessment Test every Quarter to 150 resources, review quality reports, prepare Training Needs Analysis, conduct refresher training.
Expectations
Work life balance
Employment Preferences
Relocation destinations:
- India
Expected Base Salary
*,*00,000 INR
Academic Degree
Experience
Total Professional Experience
Skills
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