Senior Business Analyst | QA Engineer
Summary
Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
Leading ongoing reviews of business processes and developing optimization strategies
Staying up-to-date on the latest process and IT advancements to automate and modernize systems
Conducting meetings and presentations to share ideas and findings
Document requirements from stakeholders
Gathering critical information from meetings with various stakeholders and producing useful reports
Closely work with developers and other team members of the development team to ensure the final product meets the required quality standards.
Actively participate in the Test planning phase to understand the project requirements
Develop test cases for testing different aspects of the software
Execute all the test cases and observed and document the results, noting any discrepancies or failures encountered during testing.
Closely collaborate with the development team to help them understand and reproduce the reported issues
Perform regression testing, load testing and Test document and actively participate process improvement initiative,
Implement strategies to address critical business challenges
Working closely with clients, developers, and managerial staff.
Ensuring solutions meet business needs and requirements
Performing user acceptance testing
Ensuring any software built makes sense from a client and user perspective
The ability to influence stakeholders and work closely with them to determine acceptable solutions
Experience creating detailed reports, timelines and budgets
Create user stories & Identify risks for the sake of project
Monitored project progress using different dashboard such as zenhub and make an adjustment where required
Handle business compliance and confidential information
Working in Agile environment following SCRUM in different industries such as Banking, Telecom & few internal Incident management tools.
Global lead support representative
Level 1 support including technical on chat, phone, and screen sharing
Engaged with stakeholders and Focal for normal and major issues
Using ticketing tool to assign to L2/3 support that have no work-around
Expectations
I'm looking for a new role
Employment Preferences
Relocation destinations:
- Toronto, Ontario, Canada
Expected Base Salary
**0,000 USD
Academic Degree
Experience
Total Professional Experience
Enterprise Experience
Skills
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