Senior business analyst

Business / Systems Analysis Bengaluru, Karnataka, India

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Summary

I am a tenured Scrum Master with extensive expertise in successfully delivering high-profile regulatory and customer service improvement projects. I have approximately 8 years of cross-functional leadership experience in various sectors, including IT, retail, e-commerce, international trade, supply chain, Banking, Finance, and most recently, Energy.

My primary areas of expertise are product management, digital transformation, customer experience advocacy, and business excellence and innovation. (Strategy, Design, Development & Go-To-Market).

I have led a team of business analysts in my job assignments and am actively involved in data science and business analytics.

Thanks to my leadership experience working for Fortune 500 firms like Amazon, Coforge, Bidgely, and Axis Bank, I have extensive global exposure with an impeccable track record of well-honed communication skills, I cultivate relationships with stakeholders and motivate colleagues to implement complex solutions to deliver objectives effectively.

key competencies:
- Project management
- Data Analytics
- Vendor Management
- Data Quality management
- Product management
- Data Governance
- Data Cleaning
- Data Sanity

Skills:

+ Digital Innovation & Business Transformation
+ Product, Program, and Project Leadership
+ Customer, Partner, and Vendor Management
+ Operational Excellence and Process Improvement
+ Project Delivery & Management - PMP®(PMBOK) and Agile Techniques
+ Service Delivery Assurance and SLA Management
+ Quality Management System - QMS (ISO 9001:2015)
+ People Leadership & Development (Hiring, Engagement, Promotions & Retention).

Technical Skills:
Python, Tableau, R, SQL, Data Quality, Data Analytics, Quality Management, MS Excel, Machine Learning.