Scrum Master
America/Costa_Rica - CST / CST
Summary
Scrum Master Senior Profesional: Responsible for leading various teams under the Scrum methodology, focused on agile processes, adaptation, and understanding of the methodology as part of the organizational structure, identifying continuous improvement in processes or workflows.
Quality Control Analyst: Customer Service Process Analyst, responsible for both virtual and physical customer service, identifying areas for improvement linked to an optimal feedback process for service agents, and generating service evaluation metrics across various platforms for this purpose.
Management Assistance: Identification of improvement and optimization points in conditions for employees at both local and regional levels, management of analysis regarding employees' attendance to their work shifts, effective handling of job interviews
Customer Service Specialist: Bilingual agent and leader specialized in quality customer service for both virtual and physical environments, skilled in identifying metrics based on service averages to maintain an optimal balance.
Expectations
- Dynamic work environment.
- Opportunity for growth
- Learning opportunity and adaptability.
- Competitive salary.
- Flexibility in hybrid mode.
Employment Preferences
Expected Base Salary
**,000 USD
Academic Degree
Experience
Total Professional Experience
Skills
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