Salesforce Developer

General Software Development Pune, Maharashtra, India

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Summary

I am a certified Salesforce Developer with over three years of hands-on experience in Salesforce development, administration, and implementation. My career has primarily focused on Salesforce Experience Cloud and Service Cloud, where Ive delivered scalable, efficient, and business-driven CRM solutions.

I started my career with ITC Infotech, working for the global client British American Tobacco (BAT) across multiple regions, including Korea and global markets. In my current role, I develop and enhance Lightning Web Components, Aura Components, Apex classes, triggers, and batch processes within Salesforce Unlimited Edition orgs with more than 500 licenses. Ive automated workflows and flows that reduced manual effort by 30%, resolved over 100 production issues to improve uptime by 20%, and optimized integrations with systems like MuleSoft, Magento, and Sitecorereducing failures by 25%. Alongside development, I support CI/CD deployments and release management, ensuring defect-free releases under Agile/Scrum practices.

Previously, I worked on BAT Koreas Service Cloud implementation, where I set up the Salesforce Service Console to cut case resolution time by 15%. I also configured case management, Omni-Channel routing, and custom objects that boosted productivity for over 200 service agents. By building advanced automation with flows and asynchronous Apex, I helped save more than 200 hours annually. I also ensured high code quality with over 75% unit test coverage and played a key role in SIT and UAT cycles, enabling smooth deployments with zero post-release defects.

My expertise covers Salesforce administration (user management, security, reports, dashboards), development (Apex, LWC, Visualforce, APIs), and integration with third-party applications. I am proficient with tools like Data Loader, VS Code, Azure DevOps, Git, and ServiceNow, and I bring strong problem-solving skills for both development and support needs.

Expectations

I am looking for a Salesforce Developer role where I can leverage my skills in Apex, LWC, and automation to deliver scalable solutions. I want to contribute to impactful projects, strengthen my technical expertise, and collaborate with cross-functional teams. I value a growth-oriented environment that offers learning opportunities and career advancement.