Salesforce Consultant

Summary

A detail-oriented Software Consultant with 3.5 years of comprehensive experience in Information Technology, specializing in Salesforce.com CRM. Proficient in all phases of the SDLC, encompassing requirements gathering, process mapping, configuration, functional testing, support admin, technical support, change set deployment, low-code automation, software documentation, and user training. Demonstrates strong leadership managing Salesforce QA teams. Additionally, brings 5 years of experience as an Engineering Instructor covering Mathematics, Engineering Management, Odoo ERP, and Information Systems.

Key Skills and Achievements

Salesforce Expertise: Profound knowledge in Salesforce configurations encompassing page layout, record types, queues, process builders, profiles, and permission sets, tailored to meet business and functional requirements.

Comprehensive Testing: Proficient in designing, documenting, and executing test cases for functional and regression testing, identifying and resolving major defects prior to production deployment. Maintains high-quality standards throughout.

Stakeholder Collaboration: Proven ability to liaise and coordinate with stakeholders and end users for implementing changes, verifying business requirements, and ensuring enhancements, leading to improved team visibility and successful deployments.

Knowledge Management: Recognized for superior support through the creation and maintenance of user documentation, configuration workbooks, standard operating procedures, and training materials, enhancing service desk support and ensuring successful deployments.

Project Management Support: Experience in managing project proposals, project status, and completion reports. Contributes to increased project delivery efficiency and compliance with government standards.

Instructional Leadership: Holds 5 years of experience as an Engineering Instructor, showcasing abilities in teaching Mathematics, Engineering Management, Odoo ERP, and Information Systems.

Education & Certifications

Holds a Master of Science in Management Engineering and a Bachelor of Science in Industrial Engineering.

Certified in Salesforce Administration, Service Cloud, Advanced Administration, Platform App Builder, as well as project management, Lean Six Sigma, and ISO 9001:2015 Internal Audit.

Additional Skills

Proficient in Salesforce Flows and Process Builder, requirements gathering, user story creation, process documentation, improvement methodologies like Lean Six Sigma, project management support, and tools such as SOQL, Workbench, Jira, and Data Loader.

Expectations

Salesforce Mastery: Utilize comprehensive expertise in Salesforce.com CRM across all SDLC phases. Expectations include optimizing system configurations, conducting thorough functional and regression testing, ensuring high-quality deployments, and providing support for admin tasks, change set deployment, and low-code automation.

Stakeholder Collaboration: Demonstrate strong collaboration skills by liaising with stakeholders and end users. Expectations involve understanding business requirements, implementing changes, and ensuring successful enhancements while maintaining transparent communication and visibility across teams.

Employment Preferences

Expected Base Salary

**,000 CAD

Expected Hourly Rate

** CAD/hr

Academic Degree

Experience

Skills

• Salesforce
• Flow
• Configuration
• Support