Salesforce Administrator

System Administration Chicago, Illinois, United States

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Summary

Salesforce Administrator and Business Analyst having 6+ years of experience in Healthcare, Banking, Insurance and QSR industries. Salesforce Trailhead playground player with Expeditionary Rank. Her comprehensive skills include working with standard Salesforce objects, customization, and creating complex relationships. With a track record of successful Salesforce implementations, she is also adept at data migration troubleshooting, and has experience working in Agile and Scrum methodologies.
Salesforce Administrator with expertise in Healthcare, Banking, and QSR Industry.
Proficient experience in Salesforce CRM with Configuration, Security Access, Workflow Approvals, Data Validation, Sales Cloud & Service Cloud in Salesforce CRM Platform.
Good Experience in understanding the Business process and worked on various Salesforce Standard Objects like Accounts, Contacts, Opportunities, Cases, Leads, Campaigns, Orders, Forecasting, Reports and Dashboards.
Good knowledge in Customization and creating Custom Fields, Page Layouts, Compact Layouts, Search Layouts, Record Types, List Views, Related Lists, Custom Settings, Custom Labels, Static Resources, Email Templates/HTML Email Templates.
Experienced in creating Custom Formula Fields, Field Dependencies, Picklists, Lookups, Master Detail Relationships and Junction Objects to establish Many-To-Many Relationship, Custom Tabs, Analytic Snapshots to meet the client's requirement and functionality using SFDC.
Experience in managing Users and setting up the Organization-Wide Defaults (OWD) for Standard Objects and Custom Objects and maintaining Data Security by creating Role Hierarchies, Profiles, Permission Sets, Sharing Rules, Public Groups, Queues, Network Access (IP Whitelisting) in compliance with Organizational needs.
Expertise in Configuration and Customization using Salesforce Automation tools such as Workflow rules, Process Builders, Approval Processes, Validation rules, Assignment rules, Escalation rules, Auto-Launch Lightning Flows.
Experience in Communicating with the SFDC designated Super Users to support them in their Role and provide information and Training on new features and functionality and document the respective changes.
Contributed to an enhancement team in addition to carrying out the duties of the organization's Salesforce administrator.
Worked on Data Migration and update through the tool App Exchange Data Loader and Data Import Wizard in Salesforce.com.
Experience with Salesforce Sandbox and Production Environments and Installing Salesforce.com AppExchange App, Configuring and Maintaining Users Security Permissions in Compliance with Organizational needs.
A known troubleshooter and a problem solver, ability to work on my own or in a collaborative work environment.
Excellent Leadership and Interpersonal Skills, Team Player with the ability to work effectively with all levels of an organization and individually as well.
Strong knowledge in Agile and Scrum methodologies.

Expectations

Expect to be treated with respect, to be paid equitably, to trust and be trusted by the people work with, need job security, and to have opportunities to use my skills and abilities in organizational work to grow company.