Rockstar Customer success manager

Summary

In the B2B SaaS world, the chances that customers will always come back on their own to do business with you is very slim. You most certainly need an expert in Customer Success to make this happen. I am a Customer Success expert, whose focus is on:
1. Identifying fit customers for SaaS products through customer research.
2. Aligning with sales & marketing to convert fit customers.
3. optimizing the customer's lifecycle through onboarding, adoption, upselling and renewal.
There are many competitors in today's SaaS business, therefore, my utmost goal is to prevent customers from leaving by providing value at every touchpoint.
Although Customer success is revenue driven, I always apply the "human-first" approach throughout my entire interactions with customers. I also enjoy working with data to predict and avoid customer's challenges.

Expectations

1. I won't need a lot of direction, because sitting on my hands and waiting to be told what to do drives you crazy.
2. A place where I can always learn new things
3. Fun team members

Work in Nigeria
Employment Preferences
Expected Base Salary

**,000 USD

Academic Degree
Experience

Total Professional Experience

5 years

Startup Experience

5 years

Enterprise Experience

2 years
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