Risk, Business Resilience, Incident Management

Summary

Provided immediate support to business lines commanding and controlling business disruptions when major incidents occur. Led company-wide incident management, ensuring prompt escalations and controlled resolution to support overall resilience and minimize operational, financial, reputational, and regulatory risks. Spearheaded critical business continuity initiatives, including pandemic response and cybersecurity preparedness, securing formal sign-off from U.S. and global business lines. Managed complex platform migrations for loans, payments, and international wires, integrating proprietary systems and third-party software to enhance operational efficiency. Provided expert guidance during regulatory exams (CFPB, OCC) and audits for Consumer, Credit, and Fee products, leveraging extensive knowledge of bank products and financial industry regulations. Developed and implemented robust compliance controls and procedures, addressing risks inherent in products, services, customers, and business functions while supporting resolution of Compliance Risk issues. Conducted comprehensive assessments of application recovery times and risk factors, ensuring alignment of resilience strategies with organizational priorities.

Expectations

Mutual respect, motivation, sponsor excellence, vertical communications process, professional environment, recognition for ideas and jobs well done, work-life balance, follow set policies and procedures, job that provides a steady employment, job security and transparency.

Employment Preferences

Expected Base Salary

**0,000 USD

Academic Degree

Experience

Skills

• Process Optimization
• Project Management
• Green Belt Certified
• Change Management
• Leadership Development
• Compliance Governance
• Incident
• Crisis Management
• Vendor Management
• Business Continuity Planning
• Risk
• Controls Self Assessments
• Retail
• Business Banking