Results-driven Process Manager

Summary

Results-driven professional with 19 years of experience in mortgage, including: process management, training, processing, compliance / audit, and sales.
Prior banking experience as a retail Branch Manager and in Treasury Fulfillment.
Proficient in evaluating operational process compliance, developing, monitoring and reporting metrics for adherence to procedures, root cause analysis, and implementation of action plans / revised procedures.
Adept at problem solving, interdepartmental collaboration, and communications.
Through a keen focus on procedural compliance:
o Successfully delivered a 30% decrease in investor loan deficiencies, significantly lowering the risk of loan buy backs.
o Drove a 35% increase in 15 Day Clear to Close Metric in support of company goal.
Master of Business Administration (MBA)

Expectations

I am looking for a new career where I can make an impact, drive client success, feel accomplished at the end of the day, and continue to grow. I feel I am best suited in an operational role where I can put my skills and experiences to work to deliver excellence to clients, direct reports, co-workers, management, vendors, etc.

Employment Preferences

Academic Degree

Experience

Skills

• Mortgage
• Financial Services
• Process Management
• Business Support
• Onboarding
• Training
• Compliance
• Treasury
• Customer Success
• Pipeline Management
• Coaching
• Collaboration
• C-Level
• Root Cause Analysis
• Implementation
• Webinars
• Remote
• Problem Solving
• Communications
• Helpdesk Tickets
• Cross-departmental
• Adaptable
• Quick Learner
• Data Quality
• Risk Management