Relationship Manager, Account Manager, Customer Success Manager

Summary

Critical and strategic thinker with a proven record of success in executing strategic plans to achieve organizational goals. Ability to improve customer support and educate customers by facilitating the roll out of new technology and training programs. Exceptional leader and team player highly skilled in developing high-performing teams and collaborating cross-functionally to implement business initiatives, improve workflow efficiency, and ensure a cohesive customer experience. Solid background in overseeing existing business focusing on renewals and building opportunities for upselling into existing customer base. Robust communicator leveraging strong customer-facing and presentation skills to build strategic alliances, develop cadence, and drive adoption and engagement with
customers. Demonstrated ability to effectively listen to customers, identify and empathize with unspoken needs, and provide tailored solutions to meet customer success goals. Adaptable professional with strong work ethic, integrity, and desire to succeed.

Expectations

I would like to be responsible for managing relationships, monitoring attrition, and driving sales growth with an assigned portfolio of clients. Work cross-functionally with other business units to strategize on client retention(up-sell, cross-sell) and contract negotiations. Develop and implement strategies that are tailored to each individual client. Be the liaison and voice of the customer to my internal teams. Maintain consistent interactions with clients in a pro-active manner, gauging current business and future business needs. Assist in getting RFP's into a closed/won status. Recognize client issues and initiate resolution for process improvement in a timely fashion. Help develop end-to-end project plans and requirements. Assist with client implementations as needed prior to client hand off. A work culture that is motivating and value driven and cares deeply for its employees.

Employment Preferences

Expected Base Salary

**5,000 USD

Academic Degree

Experience

Skills

• Strategic Planning
• Project Management
• Customer Support
• Product Strategy
• Business Process Improvement
• Written
• Verbal Communication Skills
• Collaborate Cross-Functionally
• Leadership
• Critical Thinker
• Strategic Thinker
• Presentation Skills
• Team Player
• Adaptable
• Strong Work Ethic
• Business Analysis
• Conflict Resolution
• Customer Needs Analysis