Quality Program Manager

Technical Project / Program Management Lexington, Kentucky, United States

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Summary

I am an experienced professional with a strong focus on Quality Program Management, consistently delivering high-quality results through strategic oversight, technical expertise, and collaborative leadership. In my role as a Senior Quality Specialist, I led cross-functional teams to ensure seamless integration of quality standards throughout the entire software development lifecycle. I have managed complex initiatives, such as the Escape Analysis OKRs and the Automation Strategy Project, successfully aligning quality goals with business objectives and driving improvements in automation and testing processes.

My ability to design comprehensive quality plans, including risk analysis and mitigation strategies, release criteria, and defect management strategies, has ensured thorough testing and successful product launches. I have excelled at managing and maintaining quality dashboards, tracking key metrics, and providing actionable insights to inform decision-making and enhance system performance. Additionally, my experience leading observability infra ops meetings and coordinating data across multiple systems demonstrates my capacity for managing large-scale programs aimed at optimizing system reliability.

I have a proven ability to foster collaboration across engineering, product, customer service, and design teams, ensuring alignment on quality objectives while streamlining decision-making processes. My technical skills, including creating multiple PoCs (Proof of Concepts) for performance tests and improving automation test scripts, and creating detailed documentation, have consistently contributed to the successful delivery of high-quality software solutions.

Through my leadership in quality program management, I have driven continuous improvement initiatives that enhance efficiency and accountability, ensuring that quality remains a top priority across all stages of product development. My focus on transparent communication and data-driven decision-making makes me a key asset in any organization.

Expectations

In a quality program management role, I would expect to lead initiatives that prioritize holistic quality, ensuring that every aspect of the development process aligns with quality standards, from early planning through post-release analysis and monitoring. I'm looking for opportunities that not only allow me to apply my expertise in managing complex quality programs but also offer avenues for growthwhere I can continue to expand my knowledge of evolving best practices and technologies. Continuous learning is essential to staying ahead in quality management, and I thrive in environments where there is encouragement to explore new tools and methodologies. Additionally, transparency is a key expectation for me, as open communication and clear alignment across teams are critical to ensuring that quality goals are met effectively and efficiently.