Project Manager | Process Optimization | CX & Digital Transformation

Summary

Certified Project Manager with 5+ years of experience leading cross-functional initiatives in CX, operations, and digital transformation. Skilled in agile methodologies (Scrum, Kanban), stakeholder management, and process optimization across customer-facing and internal projects. Strong background in data analysis (SQL, Looker, BigQuery) to support strategic decision-making and performance improvement. Recognized for driving efficiency, quality, and collaboration in dynamic environments.

Expectations

Seeking a project management role in an innovative and purpose-driven organization, where I can lead impactful initiatives, work collaboratively across teams, and optimize processes through data and customer insights. I value transparency, ownership, and environments where ideas translate into real improvements.

Employment Preferences

Expected Base Salary

**,000 USD

Expected Hourly Rate

** USD/hr

Academic Degree

Experience

Skills

• Project Management
• Agile
• Scrum
• Kanban
• Jira
• Process Improvement
• Stakeholder Management
• Change Management
• Digital Transformation
• Customer
• Operations Strategy
• Data Analysis
• SQL
• Looker
• BigQuery
• Risk Management
• Cross-functional Leadership
• Continuous Improvement
• OKRs
• KPI Tracking
• Lean
• Remote Team Management