Project Manager

Technical Project / Program Management Pittsburgh, Pennsylvania, United States

Profile
Contacts

Summary

Senior Project Coordinator | Feb. 2021 Current
Onboarded clients with software solutions generating over $1M+ annual recurring revenue
Designed and produced end-to-end data analysis solution (Power BI, Excel, & PowerAutomate)
for Client Services team to monitor real-time and historical metrics
Maintained, improved, and created original SOP documentation (JIRA & Confluence)
Created training documentation (PowerPoints, PDFs, Videos) for end-user clients and internal
teams on various software products
Performed data research and analysis to answer client/internal data questions via SQL in Oracle,
Aginity, DBeaver, & pgAdmin editors
Continuously developed and maintained key project documents: Project Plan, Stakeholder
Communication Plans, Status Reports, Project Closures

IT Assistant | Oct. 2020 Feb 2021
Instituted visual management processes for various departments, including flowcharts, workflow
diagrams, floor plans, etc.
Maintained project tracking software (Jira), ensuring accuracy and relevance of information found
within
Resolved issues coming from company wide IT help tickets as assigned through Jira
Regression tested and troubleshooted over 75 internal company sites in the various different
development environments as part of a large server migration project
Installed and maintained software on machine tooling in the production floors of the plant

Events & Project Manager | Feb. 2020 Oct. 2020
Created digital marketing media, including logos & graphics, social media material, surveys/polls,
etc.
Created physical/printed marketing content such as flyers, signage, show guides, and event
programs
Created & maintained project documents for 15 different events (budget, event logistics,
personnel scheduling & instructions)
Managed membership retention through email communication and social media management

Logistics Coordinator | May 2019 Aug. 2019
Redesigned workflows/processes to increase efficiency of administrative and shipping
departments of the company
Managed IT needs throughout the plant: networking, software installation and maintenance,
general computer issues, etc.
Re-designed and implemented a new PLU/SKU system to encompass 1,000+ different product
numbers
Performed day to day front office activities (answering phones, managing shipping labels,
invoices, etc.)
Engaged in customer interactions every day both through delivery and walk-in customers

Project Manager | Mar. 2019 Apr. 2019
Managed stakeholder communication and supported the team executing a regional career expo
with 50+ exhibitors for 8 school systems with 3,700+ middle/high school students
Developed volunteer recruitment resources that procured over 75 volunteers within 30 days
Designed and promoted parking/traffic flow maps, efficient foot traffic flow, and facilities maps
using Microsoft Visio
Managed digital media marketing content
Created a consumer-facing website for the event through WordPress