Project Manager

Scrum Master / Agile Coaching Raleigh, North Carolina, United States

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Summary

Certified Project Manager with more than 10 years of delivering projects on time and within budget. Known for enhancing operational efficiency, fostering team cohesion, and exceeding business objectives. Well-versed in guiding and motivating teams to peak performance, fostering a culture of collaboration, accountability, and continuous improvement. Proven ability to collaborate effectively with diverse stakeholders, bridging communication gaps, and aligning efforts for successful project outcomes.

Key Accomplishments:
Pioneered a project to customize a channel-specific version of the sales process, enhancing employee skills and catapulting wireless net addition close rates by 15% within the first 90 days.
Orchestrated and motivated a high-performing sales, administrative support, and operations team of 15 employees, catalyzing a 23.9% year-over-year surge in wireless net additions.
Anticipated sales trends proactively, conceptualized, and executed a growth strategy, consistently exceeding sales objectives with an extraordinary 159% overachievement against plan.
Resolved intricate and persistent customer complaints, revitalizing customer loyalty, and optimizing overall operational efficiency with an impressive 98% customer satisfaction rate and lower than enterprise average of 0.82% customer churn.
Directed and empowered sales operations staff, ensuring flawless execution of administrative, operational, and compliance processes, achieving a best-in-class operations score of 118% against the target.

Expectations

I am continuously seeking opportunities to learn and grow. I look forward to supporting my colleagues, sharing knowledge, and contributing to a collaborative work environment. Additionally, I am prepared to adapt to new environments, processes, and team dynamics while embracing change and staying open-minded.